Solution Status

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

For status and information related to Change Healthcare solutions, click here.

Tell us how we're doing.

CAC Professional ? Operational
Case Advisor ? Operational
eFR Billing ? Operational
eFR Cloud ? Operational
Enterprise CAC ? Operational
Enterprise Reporting ? Operational
Gnosis Operational
National Clinical Clearinghouse ? Operational
Optum Care Coordination Platform ? Operational
Optum Market Advantage ? Operational
Optum Performance Analytics ? Operational
Outpatient Charge Capture ? Operational
Patient Access and Engagement ? Operational
Payment Integrity Compass ? Operational
Surgical Profitability Compass ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 17, 2025

No incidents reported today.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:00 EDT
Scheduled - Sunday, August 10, 2025, 5 a.m. - 12 p.m. ET. Scheduled monthly system maintenance. Systems will be unavailable for eFR Cloud, eFR Billing, Enterprise Reporting, CAC Professional, and Enterprise CAC.
Aug 5, 23:01 EDT
Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025
Resolved - Optum technical teams have resolved the issue that is causing BI Analytic reports to not load within the application. Thank you for your patience as our teams worked to resolve this issue.
Aug 5, 12:04 EDT
Investigating - We are aware of a potential issue occurring within the OPTUM ENTERPRISE CAC product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Aug 5, 11:27 EDT
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.