Update - Engineering teams have created and are testing a hotfix, but do not expect to deploy until tomorrow May 21st.We will send an updated notice tomorrow morning when we have additional information to provide. We appreciate your patience while we worked through resolving the issue
May 20, 2024 - 18:15 EDT
Investigating - We are aware of a potential issue occurring within the Payment Integrity Compass product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 20, 2024 - 11:05 EDT
If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.
Resolved -
The issue affecting access to RWS EFR CLOUD application has been resolved. Thank you for our patience while we worked through the issue.
May 15, 23:48 EDT
Investigating -
We are aware of a potential issue occurring within the EFR product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 15, 22:50 EDT
Resolved -
Optum technical teams have resolved the slowness issue within the Power BI platform of the Enterprise Computer-Assisted Coding application and are working on refreshing the report data shortly. Data may not be current as teams are working on refreshing the data for the reports. Thank you for your patience as our teams worked to resolve this issue.
May 6, 14:07 EDT
Update -
Optum technical teams identified the issue and are actively working to resolve the slowness issue within the Power BI platform of the Enterprise Computer-Assisted Coding application. We will provide updates as more information becomes available
May 6, 13:30 EDT
Investigating -
We are aware of a potential issue occurring within the Enterprise CAC product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 6, 10:05 EDT
Resolved -
Technical teams have resolved the issue and ADTs are now flowing into JMH OCCP. The issue was caused by a configuration issue within the Optum network.
May 6, 12:28 EDT
Investigating -
We are aware of a potential issue occurring within the OCCP product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 6, 10:51 EDT