Solution Status
Update - Engineering teams have created and are testing a hotfix, but do not expect to deploy until tomorrow May 21st.We will send an updated notice tomorrow morning when we have additional information to provide. We appreciate your patience while we worked through resolving the issue
May 20, 2024 - 18:15 EDT
Investigating - We are aware of a potential issue occurring within the Payment Integrity Compass product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 20, 2024 - 11:05 EDT

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

For status and information related to Change Healthcare solutions, click here.

Tell us how we're doing.

CAC Professional ? Operational
Case Advisor ? Operational
eFR Billing ? Operational
eFR Cloud ? Operational
Enterprise CAC ? Operational
Enterprise Reporting ? Operational
Gnosis Operational
National Clinical Clearinghouse ? Operational
Optum Care Coordination Platform ? Operational
Optum Market Advantage ? Operational
Optum Performance Analytics ? Operational
Outpatient Charge Capture ? Operational
Payment Integrity Compass ? Partial Outage
Surgical Profitability Compass ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2024

Unresolved incident: System Incident - Payment Integrity Compass - Production.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - The issue affecting access to RWS EFR CLOUD application has been resolved. Thank you for our patience while we worked through the issue.
May 15, 23:48 EDT
Investigating - We are aware of a potential issue occurring within the EFR product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 15, 22:50 EDT
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
Resolved - Optum technical teams have resolved the slowness issue within the Power BI platform of the Enterprise Computer-Assisted Coding application and are working on refreshing the report data shortly. Data may not be current as teams are working on refreshing the data for the reports. Thank you for your patience as our teams worked to resolve this issue.
May 6, 14:07 EDT
Update - Optum technical teams identified the issue and are actively working to resolve the slowness issue within the Power BI platform of the Enterprise Computer-Assisted Coding application. We will provide updates as more information becomes available
May 6, 13:30 EDT
Investigating - We are aware of a potential issue occurring within the Enterprise CAC product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 6, 10:05 EDT
Resolved - Technical teams have resolved the issue and ADTs are now flowing into JMH OCCP. The issue was caused by a configuration issue within the Optum network.
May 6, 12:28 EDT
Investigating - We are aware of a potential issue occurring within the OCCP product. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
May 6, 10:51 EDT