System Incident - ACCUREG - ENGAGECARE PROVIDER - Production

Incident Report for Optum

Resolved

The Eligibility issue has been resolved. Eligibility should be running as expected. Thank you for your patience as our teams worked to resolve this incident.

Posted Aug 18, 2026 - 15:43 EDT

Update

Teams are still reviewing and troubleshooting the Eligibility issue. Our next update will be at 4 PM CT. We apologize for the inconvenience and appreciate your patience.

Posted Aug 18, 2026 - 14:57 EDT

Investigating

Teams are engaged to resolve the EngageCare Provider Eligibility responses. We apologize for the inconvenience and appreciate your patience.

Posted Aug 18, 2026 - 12:55 EDT

This incident affected: Patient Financial Clearance (EngageCare Provider).