All Systems Operational

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Absolute AR Operational
CAC Professional Operational
CareSelect ® Operational
Case Advisor Operational
Claims Management Operational
Appeals Management Operational
Claims Follow Up Operational
Clinical Exchange Operational
Coding Intelligence Operational
Contract Manager Operational
Crimson AI Operational
Dental Network Operational
Digital Auth Complete Operational
eFR Operational
eFR Billing Operational
eFR Cloud Operational
eFR Legacy Operational
Enterprise CAC Operational
InterQual Operational
Medical Network Operational
Batch Operational
Portal Operational
Real Time Operational
MedRx Operational
Optum Care Coordination Platform Operational
Optum Clinical Data Center Operational
Optum Integrity One Operational
Optum Market Advantage Operational
Optum Performance Analytics Operational
Optum Real Operational
Outpatient Charge Capture Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Payment Integrity Compass Operational
Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
Reimbursement Manager Operational
Revenue Cycle Management Operational
Assurance Reimbursement Management Operational
TES Ambulatory Operational
Revenue Performance Advisor Operational
Value Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 2, 2026

No incidents reported today.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

System Incident - Medical Network Batch - Production
Resolved - Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Oct 30, 15:06 EDT
Investigating - We are aware of a potential issue occurring within Intelligent EDI Clearinghouse . Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Oct 30, 14:38 EDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

System Incident - Assurance Reimbursement Management - Production
Resolved - This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. Thank you for your patience as our teams worked to resolve this incident.
Oct 27, 14:12 EDT
Update - We are still researching this issue with our internal teams.
Oct 27, 12:44 EDT
Investigating - Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE) for both EDSNet and CDSNet. This may result in: • Failed, queued or slow jobs • Failed job error message: Failed to connect to host Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.
Oct 27, 11:38 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

System Incident - Medical Network- Portal- Production
Resolved - Connect Center functionality has been restored. Thank you for your patience while the issue was being resolved
Oct 24, 13:13 EDT
Update - The team is actively working through the issue and continuing troubleshooting efforts to resolve it. We will provide updates as more information becomes available.
Oct 24, 12:42 EDT
Investigating - We are currently experiencing an issue that is preventing users from accessing ConnectCenter functionality. Our technical teams are actively investigating and working to restore service as quickly as possible.
Oct 24, 10:16 EDT

Oct 23, 2026

System Incident - Optum Clinical Data Center - Production
Resolved - The issue was resolved after the supporting team refreshed the affected service. Once this was completed, the team tested the application again and confirmed that users were able to access successfully. Thank you for your patience as our teams worked to resolve this incident.
Oct 23, 04:19 EDT
Investigating - We are aware of a potential UI issue occurring within Optum Clinical Data Center. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Oct 23, 03:17 EDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 EDT
Scheduled - During the network maintenance window, message processing may be temporarily interrupted for up to 5 minutes while updates are applied. Message processing will resume normally once maintenance is complete.

The following products may be impacted during the maintenance:

CAC Professional
Case Advisor
eFR - eFR Billing
eFR - eFR Cloud
eFR - eFR Legacy
Enterprise CAC
Optum Care Coordination Platform
Optum Clinical Data Center
Optum Real
Outpatient Charge Capture
Patient Financial Clearance - EngageCare Provider
Oct 19, 11:00 EDT

Oct 22, 2026

System Incident - Medical Network - Batch - Production
Resolved - RTCE (Real-Time Claim Edits) service is currently processing normally, and no customer action is required at this time beyond resubmitting any previously impacted claims.

We understand the repeated nature of this issue has been frustrating for our customers. Our engineering teams have made significant progress in identifying the likely root cause and are working to implement a targeted fix. We expect to take additional corrective actions as early as this evening, pending final validation.

We will continue to closely monitor the environment and provide updates as work progresses. Thank you for your patience and partnership.
Oct 22, 15:59 EDT
Update - Our internal team is actively working to resolve this issue. Thank you for your patience while we work toward a resolution.
Oct 22, 15:03 EDT
Investigating - We are currently experiencing an intermittent issue impacting RTCE (Real-Time Claim Edits) which started on 10/22/26 at 12:30 pm.
Our teams are aware of the issue and are actively investigating and working toward a resolution.
We apologize for any inconvenience and will provide additional updates as they become available.
Oct 22, 14:00 EDT

Oct 21, 2026

System Incident - Medical Network - Batch - Production
Resolved - RTCE (Real-Time Claim Edits) service has been restored, and normal processing has resumed. We continue to monitor the issue to ensure stability. If you have any impacted claims, please resubmit them for processing. Thank you for your patience while our teams worked to identify and resolve this intermittent issue. We apologize for any inconvenience this may have caused and appreciate your understanding.
Oct 21, 17:54 EDT
Investigating - We are currently experiencing an intermittent issue impacting RTCE (Real-Time Claim Edits) which started on 10/21/26 at 2:15 pm. Our teams are aware of the issue and are actively investigating and working toward a resolution. We apologize for any inconvenience and will provide additional updates as they become available.
Oct 21, 17:09 EDT
System Incident - Optum Clinical Data Center - Production
Resolved - The issue was resolved after the supporting team refreshed the affected service. Once this was completed, the team tested the application again and confirmed that users were able to access successfully. Thank you for your patience as our teams worked to resolve this incident.
Oct 21, 03:44 EDT
Investigating - We are aware of a potential UI issue occurring within Optum Clinical Data Center. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Oct 21, 03:06 EDT

Oct 20, 2026

System Incident - Medical Network - Portal - Production
Resolved - The ConnectCenter Pie Chart and Work List functionality has been restored. Please note that the data feed is still catching up, and all data is expected to be current by 7:00 AM CST on 10/21/26.

Thank you for your patience as we complete the final stages of recovery.
Oct 20, 18:35 EDT
Update - The team is actively working through the issue and continuing troubleshooting efforts to resolve it.
Oct 20, 17:26 EDT
Investigating - We are currently investigating an issue impacting ConnectCenter Pie Chart and Worklist functionality.

As a temporary workaround, users may utilize Claim Search to view claims while we work to resolve the issue.
Our technical teams are actively investigating and working to restore full functionality as quickly as possible. We will provide additional updates as more information becomes available.

We apologize for any inconvenience and appreciate your patience and understanding.
Oct 20, 16:20 EDT

Oct 19, 2026

No incidents reported.

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