All Systems Operational

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Absolute AR Operational
CAC Professional Operational
CareSelect ® Operational
Case Advisor Operational
Claims Management Operational
Appeals Management Operational
Claims Follow Up Operational
Clinical Exchange Operational
Coding Intelligence Operational
Contract Manager Operational
Crimson AI Operational
Dental Network Operational
eFR Operational
eFR Billing Operational
eFR Cloud Operational
eFR Legacy Operational
Enterprise CAC Operational
InterQual Operational
Medical Network Operational
Batch Operational
Portal Operational
Real Time Operational
MedRx Operational
Optum Care Coordination Platform Operational
Optum Clinical Data Center Operational
Optum Integrity One Operational
Optum Market Advantage Operational
Optum Performance Analytics Operational
Optum Real Operational
Outpatient Charge Capture Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Payment Integrity Compass Operational
Pharmacy Data Solutions Operational
Pharmacy Network Solutions Operational
Pharmacy Software Solutions Operational
Reimbursement Manager Operational
Revenue Cycle Management Operational
Assurance Reimbursement Management Operational
TES Ambulatory Operational
Revenue Performance Advisor Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Sep 13, 12:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 EDT
Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

CAC Professional
eFR Billing
eFR Cloud
Enterprise Reporting

We appreciate your patience and understanding.
Sep 10, 10:32 EDT
Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Sep 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 02:00 EDT
Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

Enterprise CAC
Optum Integrity One

We appreciate your patience and understanding.
Sep 10, 10:34 EDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

System Incident - Revenue Performance Advisor - Production
Resolved - RPA portal claim visibility has been restored. Claim submissions were processed successfully throughout the event, and portal data is currently synchronizing. Users may see claim statuses continue to populate until catch-up processing is complete.
Sep 11, 12:49 EDT
Investigating - Sept 9th 2026 through present claim batches uploaded through RPA missing data and throwing error code 2651 when trying to click on RPA Trace ids. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible.
Sep 11, 11:34 EDT
System Incident - MedRx - Production
Resolved - The issue identified earlier causing intermittent timeouts for some claims has been identified and resolved. All claims processing is functioning normally and you may resubmit any previously failed transactions at this time. We appreciate your partnership and your doing business with Optum Insight.
Sep 11, 12:32 EDT
Investigating - We have identified some intermittent claim transmission timeouts affecting some MedRx customers. Our teams are actively engaged in troubleshooting and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Sep 11, 12:21 EDT

Sep 10, 2026

System Incident - Pharmacy Network Solutions - Production
Resolved - We have identified the issue affecting the RxN Recast Claim Formatter service and are seeing it return to normal operating parameters.
Sep 10, 15:36 EDT
Update - We are continuing to investigate intermittent failures affecting customers using the Recast service. The team is actively working on a resolution.
Sep 10, 14:13 EDT
Investigating - We are seeing intermittent failures for customers using the Recast service. The team is investigating.
Sep 10, 11:51 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

System Incident - Pharmacy Software Solutions - Production
Resolved - The Rx number sequence was corrected and pharmacy operations have been restored. Users are now able to process and fill prescriptions successfully, and no further impact has been reported. We appreciate your patience and understanding while our teams worked to resolve this issue.
Sep 5, 18:50 EDT
Investigating - RXN Enterprise Pharmacy System is experiencing an issue where available prescription (Rx) numbers have been exhausted, preventing pharmacy staff from processing and filling prescriptions. The affected store is unable to perform dispensing operations while teams investigate and work toward resolution.
Sep 5, 18:24 EDT

Sep 4, 2026

System Incident - Medical Network - Batch - Production
Resolved - UnitedHealthcare has identified and resolved an issue that impacted the processing of a subset of 824 responses associated with EDI 275 attachment transactions. The impact timeframe includes 824 responses received by Optum from UnitedHealthcare between August 27 and September 4, 2026.

No action is required from submitters. Affected 824 responses are being reprocessed and re-exported, and any missing reports will be delivered through normal channels as processing completes.

We appreciate your patience and understanding and thank you for your continued partnership as we worked to resolve this issue.
Sep 4, 14:24 EDT
Investigating - We are currently aware of an application impact affecting 824 response processing for 275 attachment transactions with UnitedHealth Group payers. As a result, delays are being experienced in the processing of 824 responses. Our technical teams are actively engaged in identifying and resolving the issue and will continue to provide updates as additional information becomes available.
Sep 4, 13:16 EDT
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