Optum Status

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

For status and information related to Change Healthcare solutions, click here.

Tell us how we're doing.

CAC Professional Operational

Case Advisor Operational

Claims Follow Up and Appeals Management Operational

Appeals Management Operational

Claims Follow Up Operational

eFR Billing Operational

eFR Cloud Operational

eFR Legacy Operational

Enterprise CAC Operational

Enterprise Reporting Operational

Gnosis Operational

Integrity One Operational

National Clinical Clearinghouse Operational

Optum Care Coordination Platform Operational

Optum Market Advantage Operational

Optum Performance Analytics Operational

Optum Real Operational

Outpatient Charge Capture Operational

Patient Access and Engagement Operational

Payment Integrity Compass Operational

Surgical Profitability Compass Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

System Incident - PAYMENT INTEGRITY COMPASS - Production

Resolved - Change of Object class setting on the Ping Fed Directory Servers from 50 Million to 50k restored the services.
Mar 14, 15:00 EDT

Update - Applications may still have intermittent login issues. Our vendor and Optum Tech support teams are reviewing logs to find the cause, focusing on search timeouts in the backend. We’ll share more updates as soon as they become available.
Mar 14, 13:40 EDT

Investigating - We are aware of a potential issue occurring within PAYMENT INTEGRITY COMPASS. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Mar 14, 06:08 EDT

System Incident - EFR Cloud and EFR Legacy- Production

Resolved - The login issue was caused by an authentication configuration change. Services were restored by correcting the object class setting on Ping Federated directory servers. All systems are now working as expected.
Mar 14, 14:47 EDT

Update - Application may still face intermittent issues. Our vendor and Optum Tech support teams are making configuration changes on the backend server, and this work is expected to take around 30 minutes. We’ll keep you posted on their progress.
Mar 14, 14:00 EDT

Investigating - We have identified an issue with EFR Cloud and EFR legacy application due to an authentication-related service disruption, users may be unable to log in to the application at this time.. Our technical teams are actively working to resolve the problem. We’ll share updates as soon as more information is available.
Mar 14, 10:20 EDT

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

Scheduled Maintenance Notice - CAC Professional

Completed - The scheduled maintenance has been completed.
Mar 8, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 02:00 EST

Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

CAC Professional

We will be extending our standard monthly maintenance window for CAC Professional to perform important system optimizations. This maintenance will help improve overall performance and reliability.

We appreciate your patience and understanding.
Mar 5, 09:49 EST

Scheduled Maintenance Notice

Completed - The scheduled maintenance has been completed.
Mar 8, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:00 EDT

Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

eFR Billing
eFR Cloud
Enterprise CAC
Enterprise Reporting

We appreciate your patience and understanding.
Mar 5, 09:50 EST

Mar 7, 2026

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.