All Systems Operational

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CAC Professional Operational
CareSelect ® Operational
Case Advisor Operational
Claims Management Operational
Appeals Management Operational
Claims Follow Up Operational
Clinical Exchange Operational
Coding Intelligence Operational
Contract Manager Operational
Crimson AI Operational
Dental Network Operational
eFR Operational
eFR Billing Operational
eFR Cloud Operational
eFR Legacy Operational
Enterprise CAC Operational
InterQual Operational
Medical Network Operational
Batch Operational
Portal Operational
Real Time Operational
Optum Care Coordination Platform Operational
Optum Clinical Data Center Operational
Optum Integrity One Operational
Optum Market Advantage Operational
Optum Performance Analytics Operational
Optum Real Operational
Outpatient Charge Capture Operational
Patient Financial Clearance Operational
AHI QA & Lobby Operational
Clearance Patient Access Operational
EngageCare Provider Operational
Payment Integrity Compass Operational
Reimbursement Manager Operational
Revenue Cycle Management Operational
Assurance Reimbursement Management Operational
TES Ambulatory Operational
Revenue Performance Advisor Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 3, 2026

No incidents reported today.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 EDT
Scheduled - To support the continued security, stability, and reliability of our environment, scheduled maintenance has been planned to implement vendor-provided security updates and system improvements. This is part of our ongoing effort to maintain security and reliability of our infrastructure.

During the maintenance window, message processing may be temporarily interrupted for up to 5 minutes while updates are applied. Message processing will resume normally once maintenance is complete.

CAC Professional
Case Advisor
eFR Billing
eFR Cloud
eFR Legacy
Enterprise CAC
Optum Care Coordination Platform
Optum Clinical Data Center
Optum Real
Outpatient Charge Capture
Patient Financial Clearance - EngageCare Provider
Payment Integrity Compass

We appreciate your patience and understanding.
Jul 27, 09:56 EDT

Jul 28, 2026

System Incident - Medical Network Portal - Production
Resolved - ConnectCenter functionality has been restored. Thank you for your patience while the issue was being resolved.
Jul 28, 17:01 EDT
Update - Teams continue to investigate. We will provide our next update in approximately one hour.
Jul 28, 16:22 EDT
Investigating - We are currently experiencing an issue that is preventing users from accessing ConnectCenter functionality. Our technical teams are actively investigating and working to restore service as quickly as possible.
Jul 28, 16:11 EDT

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 EDT
Scheduled - To support the continued security, stability, and reliability of our environment, scheduled maintenance has been planned to implement vendor-provided security updates and system improvements. This is part of our ongoing effort to maintain security and reliability of our infrastructure.

During the maintenance window, message processing may be temporarily interrupted for up to 5 minutes while updates are applied. Message processing will resume normally once maintenance is complete.

Case Advisor
CAC Professional
Optum Care Coordination Platform
Enterprise CAC
Payment Integrity Compass
Outpatient Charge Capture
Optum Clinical Data Center
Optum Real
eFR Billing
eFR Cloud
eFR Legacy
Patient Financial Clearance - EngageCare Provider

We appreciate your patience and understanding.
Jul 22, 08:53 EDT

Jul 23, 2026

Jul 22, 2026

System Incident - RCM ASSURANCE - Production
Resolved - Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Jul 22, 12:07 EDT
Identified - We are currently experiencing intermittent performance issues impacting the Assurance Reimbursement Management application.

Users may encounter:
Difficulty logging into Assurance
Delays or failures when loading claims
General slowness while navigating the application

Our technical teams are actively investigating and working to restore normal performance as quickly as possible. Additional updates will be provided as more information becomes available.
Jul 22, 11:23 EDT
Investigating - Assurance Reimbursement Management is experiencing an issue with intermittent performance.

This may result:
Inability to log into Assurance
Unable to load claims
Slowness when loading Assurance

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.
Jul 22, 09:43 EDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

System Incident - ACCUREG - ENGAGECARE PROVIDER - Production
Resolved - Eligibility processing is flowing as intended and automatic Audits and Estimations are working as expected.
Jul 20, 16:20 EDT
Update - Teams continue to troubleshoot and are making process to resolving the issue.
Jul 20, 15:43 EDT
Investigating - Teams are working to address the issues with Eligibility audits and estimates. EngageCare Provider customers are unable to process automatic audits and estimates for eligibility transactions.
Jul 20, 14:43 EDT
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