Solution Status

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

As you may know, Change Healthcare is now combining with Optum. Throughout the brand migration process, both brand identities may be visible in our markets.

For status and information related to Change Healthcare solutions, click here.

Tell us how we're doing.

CAC Professional Operational
Case Advisor Operational
Claims Follow Up and Appeals Management Operational
Appeals Management Operational
Claims Follow Up Operational
eFR Billing Operational
eFR Cloud Operational
Enterprise CAC Operational
Enterprise Reporting Operational
Gnosis Operational
Integrity One Operational
National Clinical Clearinghouse Operational
Optum Care Coordination Platform Operational
Optum Market Advantage Operational
Optum Performance Analytics Operational
Optum Real Operational
Outpatient Charge Capture Operational
Patient Access and Engagement Operational
Payment Integrity Compass Operational
Surgical Profitability Compass Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026
Completed - The scheduled maintenance has been completed.
Jan 11, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 05:00 EST
Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

CAC Professional
eFR Billing
eFR Cloud
Enterprise CAC
Enterprise Reporting

We appreciate your patience and understanding.

Jan 8, 11:52 EST
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026
Resolved - Optum has been notified through Noridian that the issue DDE has been resolved.

We appreciate your patience while we worked through resolving the issue.

Jan 5, 11:04 EST
Investigating - Optum has restored DDE services post dark days but CMS is still down for FISP17‑1. Noridian has confirmed this is a known issue with no ETA. We will continue to monitor and coordinate with CMS until it is resolved. Additional information will be provided as it becomes available.
Jan 5, 09:50 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.