Optum Status

All Systems Operational

About This Site

If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

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CAC Professional Operational

CareSelect ® Operational

Case Advisor Operational

Claims Management Operational

Appeals Management Operational

Claims Follow Up Operational

Clinical Exchange Operational

Coding Intelligence Operational

Contract Manager Operational

Crimson AI Operational

Dental Network Operational

eFR Operational

eFR Billing Operational

eFR Cloud Operational

eFR Legacy Operational

Enterprise CAC Operational

InterQual Operational

Medical Network Operational

Batch Operational

Portal Operational

Real Time Operational

National Clinical Clearinghouse Operational

Optum Care Coordination Platform Operational

Optum Integrity One Operational

Optum Market Advantage Operational

Optum Performance Analytics Operational

Optum Real Operational

Outpatient Charge Capture Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Payment Integrity Compass Operational

Reimbursement Manager Operational

Revenue Cycle Management Operational

Assurance Reimbursement Management Operational

TES Ambulatory Operational

Revenue Performance Advisor Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2026

No incidents reported today.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

Scheduled Maintenance Notice - Enterprise CAC

Completed - The scheduled maintenance has been completed.
Jun 14, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 EDT

Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

Enterprise CAC

We appreciate your patience and understanding.
Jun 11, 11:57 EDT

Scheduled Maintenance Notice - CAC Professional, eFR, and Enterprise Reporting

Completed - The scheduled maintenance has been completed.
Jun 14, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 05:00 EDT

Scheduled - Monthly system maintenance is scheduled during this time. The following systems will be unavailable:

CAC Professional
eFR Billing
eFR Cloud
Enterprise Reporting

We appreciate your patience and understanding.
Jun 11, 12:01 EDT

Jun 13, 2026

Jun 12, 2026

System Incident - RCM ASSURANCE - Production

Resolved - Resolved: This issue has been resolved. Performance has returned to optimal levels.

Original notify sent on: 6/4/2026:
Assurance Reimbursement Management is experiencing an issue with intermittent performance.

This may result in:

• Error: Page not found when attempting to export assignments to CSV
• Slowness or partial screen display in viewing assigned claims in the Operations Dashboard

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Action Required: None.
Jun 12, 13:46 EDT

Investigating - Assurance Reimbursement Management is an issue with intermittent performance.

This may result in:

• Error: Page not found when attempting to export assignments to CSV
• Slowness or partial screen display in viewing assigned claims in the Operations Dashboard

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Action Required: None.
Jun 8, 14:40 EDT

System Incident - RCMFO CLEARANCE - Production

Resolved - The issue impacting eligibility processing in Clearance Patient Access Suite has been mitigated. The team performed service cycling to address the system slowdown, and eligibility transactions are now processing successfully. The system performance has stabilized, and services are operating as expected. Thank you for your patience as our teams worked to resolve this incident.
Jun 12, 09:44 EDT

Investigating - We are aware of a potential issue occurring within RCMFO CLEARANCE. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Jun 12, 08:32 EDT

Jun 11, 2026

System Incident - MEDICAL NETWORK RELAY EXCHANGE - Production

Resolved - ConnectCenter functionality has been restored. Thank you for your patience and understanding.
Jun 11, 13:34 EDT

Update - We are actively working to resolve the issue. We appreciate your patience and understanding.
Jun 11, 10:57 EDT

Investigating - Optum Performance Issue

We are currently experiencing intermittent performance issues with ConnectCenter Portal. As a result, the ConnectCenter Home page is not loading.

Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Action Required: No action is required at this time.
Jun 11, 07:09 EDT

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

System Incident - MEDICAL NETWORK RELAY EXCHANGE - Production

Resolved - ConnectCenter functionality has been restored. Thank you for your patience and understanding.
Jun 8, 10:48 EDT

Update - We are still experiencing intermittent performance issues. Our development team continues to actively work toward full restoration.
Jun 8, 10:20 EDT

Investigating - We are currently experiencing intermittent performance issues with ConnectCenter. As a result, we are currently experiencing an error when performing searches in Payer Search, as well as when attempting to access claim links within Claim Search. Our technical teams are actively working to resolve the issue, and we will provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Jun 8, 08:34 EDT

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

System Incident - RCM ASSURANCE - Production

Resolved - This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. For Turnkey clients, please resume any failed jobs. If you have any questions, please contact Support.
Jun 4, 17:29 EDT

Investigating - We are aware of a potential issue occurring within RCM ASSURANCE. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Jun 4, 15:51 EDT

Jun 3, 2026

No incidents reported.