Optum Status

All Systems Operational

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If you are experiencing an issue not listed here, please contact Optum support. This site may not reflect status in real time, since status could be delayed.

CAC Professional Operational

CareSelect® Operational

Case Advisor Operational

Claims Management Operational

Appeals Management Operational

Claims Follow Up Operational

Clinical Exchange Operational

Coding Intelligence Operational

Contract Manager Operational

Crimson AI Operational

Dental Network Operational

eFR Operational

eFR Billing Operational

eFR Cloud Operational

eFR Legacy Operational

Enterprise CAC Operational

Interqual Operational

Medical Network Operational

Batch Operational

Real Time Operational

National Clinical Clearinghouse Operational

Optum Care Coordination Platform Operational

Optum Integrity One Operational

Optum Market Advantage Operational

Optum Performance Analytics Operational

Optum Real Operational

Outpatient Charge Capture Operational

Patient Financial Clearance Operational

AHI QA & Lobby Operational

Clearance Patient Access Operational

EngageCare Provider Operational

Payment Integrity Compass Operational

Reimbursement Manager Operational

Revenue Cycle Management Operational

Assurance Reimbursement Management Operational

TES Ambulatory Operational

Revenue Performance Advisor Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2026

No incidents reported today.

May 1, 2026

System Incident - Optum Integrity One- Production

Resolved - The Optum technical teams have resolved the outbound issues, and new messages from the Optum Integrity one application are now being delivered to client systems without any issues. The backlog of messages have been cleared. Thank you for your patience as our teams worked to resolve this issue.
May 1, 13:45 EDT

Update - The Optum technical teams have resolved the outbound issues, and new messages from the Optum Integrity One application are now being delivered to client systems without any issues.
However, the technical teams are continuing their investigation and working on processing the backlog to resolve the affected outbound messages from the application.
May 1, 11:12 EDT

Investigating - We are aware of an issue occurring within the Optum Integrity One application that is stopping outbound messages to crossing over from the application. Technical teams are engaged to resolve the issue and we will provide updates as more information becomes available.
May 1, 08:42 EDT

System Incident - OPTUM ENTERPRISE CAC CDI 3D - WEB UI - Production

Resolved - The Optum technical teams have resolved the outbound issues, and new messages from the Enterprise Computer-Assisted Coding application are now being delivered to client systems without any issues. The backlog of messages have been cleared. Thank you for your patience as our teams worked to resolve this issue
May 1, 13:45 EDT

Update - The Optum technical teams have resolved the outbound issues, and new messages from the Enterprise Computer‑Assisted Coding application are now being delivered to client systems without any issues.
However, the technical teams are continuing their investigation and working on processing the backlog to resolve the affected outbound messages from the application.
May 1, 11:11 EDT

Investigating - We are aware of an issue occurring within the Enterprise Computer-Assisted Coding application that is stopping outbound messages to crossing over from the application. Technical teams are engaged to resolve the issue and we will provide updates as more information becomes available.
May 1, 08:39 EDT

Apr 30, 2026

System Incident - : INTELLIGENT EDI CLEARINGHOUSE - Production

Resolved - Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Apr 30, 13:17 EDT

Investigating - We are aware of a potential issue occurring within : INTELLIGENT EDI CLEARINGHOUSE . Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Apr 30, 12:51 EDT

Apr 29, 2026

System Incident - INTELLIGENT EDI CLEARINGHOUSE - Production

Resolved - Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Apr 29, 20:52 EDT

Investigating - We are aware of a potential issue occurring within INTELLIGENT EDI CLEARINGHOUSE. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Apr 29, 19:54 EDT

Apr 28, 2026

System Incident - Optum Integrity One - Production

Resolved - Optum technical teams have resolved the login errors affecting the application. Thank you for your patience while our teams worked on a fix.
Apr 28, 04:44 EDT

Investigating - We are aware of a potential issue occurring within Optum Integrity One. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Apr 28, 04:39 EDT

System Incident - Optum Enterprise CAC - Production

Resolved - Optum technical teams have resolved the login errors affecting the application. Thank you for your patience while our teams worked on a fix.
Apr 28, 04:43 EDT

Investigating - We are aware of a potential issue occurring within Optum Enterprise CAC. Internal support teams have been engaged to determine and resolve any impact. We will provide updates as more information becomes available.
Apr 28, 04:38 EDT

Apr 27, 2026

System Incident - ACCUREG - ENGAGECARE PROVIDER - Production

Resolved - The EngageCare Eligibility (EV) services are restored. A backlog is present and currently processing through, it's estimated the backlog will be clear in two hours.
Apr 27, 23:03 EDT

Investigating - The EngageCare Eligibility (EV) services are currently experiencing a processing issue. Teams are engaged to resolve the issue.
Apr 27, 22:05 EDT

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

System Incident - OPTUM CAC PROFESSIONAL - Production

Resolved - Optum technical teams have resolved the issue causing errors for some users when loading image documents. Thank you for your patience as our teams worked to resolve this issue.
Apr 21, 17:59 EDT

Investigating - We are aware of an issue causing errors for some users when loading image documents. We will provide updates as more information becomes available.
Apr 21, 17:34 EDT

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.