Solution Status
System Incident - RCM ASSURANCE - Production
Incident
Report for Optum
Resolved
Technology teams have restored access. Thank you for your patience as our teams worked to resolve this incident.
Identified
We are currently experiencing intermittent performance issues impacting the Assurance Reimbursement Management application.
Users may encounter:
Difficulty logging into Assurance
Delays or failures when loading claims
General slowness while navigating the application
Our technical teams are actively investigating and working to restore normal performance as quickly as possible. Additional updates will be provided as more information becomes available.
Users may encounter:
Difficulty logging into Assurance
Delays or failures when loading claims
General slowness while navigating the application
Our technical teams are actively investigating and working to restore normal performance as quickly as possible. Additional updates will be provided as more information becomes available.
Investigating
Assurance Reimbursement Management is experiencing an issue with intermittent performance.
This may result:
Inability to log into Assurance
Unable to load claims
Slowness when loading Assurance
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
This may result:
Inability to log into Assurance
Unable to load claims
Slowness when loading Assurance
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
This incident affected: Revenue Cycle Management (Assurance Reimbursement Management).