System Incident - Assurance Reimbursement Management - Production

Incident Report for Optum

Resolved

This issue has been resolved. Performance has returned to optimal levels. Support will resume all impacted jobs for hosted clients. Thank you for your patience as our teams worked to resolve this incident.

Posted Oct 27, 2026 - 14:12 EDT

Update

We are still researching this issue with our internal teams.

Posted Oct 27, 2026 - 12:44 EDT

Investigating

Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE) for both EDSNet and CDSNet. This may result in: • Failed, queued or slow jobs • Failed job error message: Failed to connect to host Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience.

Posted Oct 27, 2026 - 11:38 EDT

This incident affected: Revenue Cycle Management (Assurance Reimbursement Management).