UnitedHealthcare has identified and resolved an issue that impacted the processing of a subset of 824 responses associated with EDI 275 attachment transactions. The impact timeframe includes 824 responses received by Optum from UnitedHealthcare between August 27 and September 4, 2026.
No action is required from submitters. Affected 824 responses are being reprocessed and re-exported, and any missing reports will be delivered through normal channels as processing completes.
We appreciate your patience and understanding and thank you for your continued partnership as we worked to resolve this issue.
Posted Sep 04, 2026 - 14:24 EDT
Investigating
We are currently aware of an application impact affecting 824 response processing for 275 attachment transactions with UnitedHealth Group payers. As a result, delays are being experienced in the processing of 824 responses. Our technical teams are actively engaged in identifying and resolving the issue and will continue to provide updates as additional information becomes available.
Solution Status