Optum Solution Status

System Incident - Medical Network - Portal - Production

Incident Report for Optum

Resolved

The ConnectCenter Pie Chart and Work List functionality has been restored. Please note that the data feed is still catching up, and all data is expected to be current by 7:00 AM CST on 10/21/26.

Thank you for your patience as we complete the final stages of recovery.
Posted Oct 20, 2026 - 18:35 EDT

Update

The team is actively working through the issue and continuing troubleshooting efforts to resolve it.
Posted Oct 20, 2026 - 17:26 EDT

Investigating

We are currently investigating an issue impacting ConnectCenter Pie Chart and Worklist functionality.

As a temporary workaround, users may utilize Claim Search to view claims while we work to resolve the issue.
Our technical teams are actively investigating and working to restore full functionality as quickly as possible. We will provide additional updates as more information becomes available.

We apologize for any inconvenience and appreciate your patience and understanding.
Posted Oct 20, 2026 - 16:20 EDT
This incident affected: Medical Network (Portal).