System Incident - Medical Network - Batch - Production

Incident Report for Optum

Resolved

RTCE (Real-Time Claim Edits) service has been restored, and normal processing has resumed. We continue to monitor the issue to ensure stability. If you have any impacted claims, please resubmit them for processing. Thank you for your patience while our teams worked to identify and resolve this intermittent issue. We apologize for any inconvenience this may have caused and appreciate your understanding.

Posted Oct 21, 2026 - 17:54 EDT

Investigating

We are currently experiencing an intermittent issue impacting RTCE (Real-Time Claim Edits) which started on 10/21/26 at 2:15 pm. Our teams are aware of the issue and are actively investigating and working toward a resolution. We apologize for any inconvenience and will provide additional updates as they become available.

Posted Oct 21, 2026 - 17:09 EDT

This incident affected: Medical Network (Batch).